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FAQ

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HOW TO TRACK MY ORDER STATUS?

[vc_column_text]Basically, an email will be received when the package shipping. And you also will see the tracking number in the email. (You may also be checking the junk mail if you have not seen the email, or just contact me for any future assistant.[/vc_column_text]

HOW LONG WILL MY PACKAGE TAKE TO ARRIVE?

[vc_column_text]We will try our best to select the fast way and make sure you get the package faster. Most orders typically arrive within 10 working days. However, it will depend on the distance between us, also depends on the service of the delivery. More information about shipping can be found here.[/vc_column_text]

HOW DO I TRACK MY ORDER?

[vc_column_text]You are always welcome to  Track Your Order Here or an easy way in the 3rd source by 17Track.net, and I’m pleased to be an assistant for any issue with your package.[/vc_column_text]

CAN YOU MAKE SURE TO PACK MY TEA-WARE SAFELY?

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Of course! We will do our best to make sure anything safely. All your tea-ware will be packed with bubble package or tatter. And all your tea-ware will be taking care of safely with love.

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DO YOU OFFER WHOLESALE PRICING FOR YOUR TEA-WARE?

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Yes, We offer wholesale pricing on our tea-ware. For more information, please contact us with the tea-ware pieces you are interested in purchasing and we will be happy to provide you with details regarding pricing and MOQ.

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DO YOU ACCEPT REFUNDS?

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Yes, we accept limited returns with any unused tea-ware, and you may be charged a 30% restocking fee. Also, own the cost of return shipping.

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WHAT HAPPENS IF MY PACKAGE ARRIVES DAMAGED?

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All you need to do is email us ASAP, and contact the local phone number which we attached in the package slip. And save all the items of the package until the delivery check and confirmed. Your replacement will arrange in 15 working days once the confirmation issued.

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